1. Introduction
Welcome to The Fern Hotels & Resorts. We value your trust and are fully committed to protecting the privacy of your personal data. This Privacy Policy outlines how we collect, use, process, and secure your information when you browse our website, make room reservations, or experience our eco-sensitive hospitality network.
2. Information We Collect
To deliver a smooth direct booking experience and personalized luxury stays, we process the following types of data:
- Identity Data: Full name, age, gender, and government-issued identification details requested during check-in.
- Contact Details: Phone number, email address, and billing information.
- Reservation Analytics: Destination choices, check-in/check-out calendar dates, room types, and special operational requests (e.g., eco-preferences, wellness needs).
3. How We Use Your Information
Your direct submission data allows us to process administrative workflows smoothly, including:
- Managing direct reservation schedules and validating real-time room inventory availability.
- Processing secure dynamic transaction tokens safely without upfront advance deposits under the "Pay At Hotel" policy.
- Sharing structural service notices, seasonal package offers, and critical reservation alterations.
4. Data Security & Storage
We deploy high-grade technical layouts and end-to-end security measures to defend your structural data pipelines against accidental loss, unauthorized entry, or data leakage alerts. Your transaction updates and individual identity files are stored within certified encrypted cloud environments managed responsibly by our tech operators.
5. Cookies Policy
Our web infrastructure uses operational cookies to remember your search behaviors, custom choices (like selecting 2 guests by default), and structural browsing inputs. You can seamlessly disable browser cookie tracking setups inside your device dashboard settings whenever desired.
6. Contact & Grievance
If you have any questions regarding your analytical profile details, direct privacy configurations, or wish to completely purge your contact history records, please feel free to reach out to our team:
Helpline Support: +91 9889198287
Corporate Headquarters: Concept Hospitality Pvt. Ltd., India