1. Acceptance of Terms
Welcome to Fernhotels.com. By accessing or using this portal to browse destinations, verify room inventory, or make online reservations, you explicitly agree to align with these legal Terms and Conditions. This ecosystem is operated under Concept Hospitality Pvt. Ltd.
2. Booking & Cancellation Framework
Our direct user ecosystem is structured to offer maximum flexibility to business and leisure stay travelers under the following direct terms:
- Pay At Hotel: Bookings on our portal can be reserved without mandatory advance deposits. Settlement occurs directly at the front desk upon check-in/check-out.
- Free Cancellation: Bookings are governed by dynamic property windows. Flexible reservations allow modification or cancellation with no hidden charges if requested before the property-specific cut-off hour.
- Last Room Access: Direct users get last-minute room inventory priorities over standard online travel channels.
3. Check-In & Check-Out Timings
To keep hotel operations streamlined across all properties nationwide, guests must respect the following time schedules:
- Standard Check-In window opens strictly at 12:00 PM.
- Regular Check-Out must be settled by 11:00 AM.
- Early arrival or delayed extension requests depend entirely on real-time slot availability and can incur additional tariff adjustments.
4. Best Rate Guarantee Policy
When booking direct at Fernhotels.com, we guarantee the best public commercial price list. If you identify a cheaper, verifiable public listing for an identical room type with matching stay dates within 24 hours of confirmation, our team will proudly match that lower price criteria upon validation.
5. Pet-Friendly & Property Guidelines
The Fern hosts dedicated eco-sensitive spaces and pet-friendly rooms across select properties nationwide. Guests must directly coordinate and confirm rules with the destination’s local front office management prior to arrival. Guests are held accountable for any architectural or layout damages caused to room properties during their timeline.
6. Limitation of Liability
Concept Hospitality Pvt. Ltd. strives to keep website prices, text metrics, and media banner data updated. However, we do not guarantee immediate zero-error sync delays for sudden offline tech disruptions. We reserve the right to alter dynamic tariff scales or update seasonal packages without advance alert logs.